HOGWART - The Change Management Company

Agos - Migration to a new mainframe change management tool

Agos Ducato (part of the Crédit Agricole Group) chose Hogwart to manage the replacement of its application Change Management tool for the mainframe environment. The previous solution was replaced with ChangeMan by Rocket Software, proposed and implemented by Hogwart. The project lasted approximately 18 months and enabled the seamless migration of all mainframe applications to the new platform without disruption. Existing Endevor processors were translated into ChangeMan procedures, and the application lifecycles defined during the analysis phase were fully implemented in the new tool. The migration phases were carried out using automation procedures developed by Hogwart, significantly reducing execution times.
To improve the developer experience, Agos also chose to adopt the Eclipse-based open environment client, which gives full access to ChangeMan functionality. Following implementation, production rollout, and decommissioning of the legacy system, Hogwart also handled the application support phase, providing its ChangeMan management service, which is available to other clients relying on Hogwart's expertise.

Università degli Studi di Milano (UniMI) – Enterprise Service Management

The University of Milan (UniMI) selected Hogwart to support organizational and technological improvement projects, specifically for the analysis and structuring of IT services and training on the ITIL framework.
Hogwart recommended the adoption of an Enterprise Service Management (ESM) suite, initially implemented in the Student Services area (with a Service Catalog targeted to students), then extended to the IT Department, and eventually supported its rollout across all university departments.
Hogwart managed the functional analysis and configuration activities (Service Catalog, Service Request, Incident, and Change Management processes), developed external procedures integrated with the ESM suite (Appointment Management, SPOC Layer, Wizards, Complaint Management), and implemented data integration from external sources (student and staff registries, building data).
Additionally, Hogwart introduced the CMS / uDiscovery suite to support the mapping of the technological/application infrastructure and the modeling of application services.

REALE MUTUA ASSICURAZIONI (REALE ITES GEIE) – Azure DevOps

Reale ITES, a Reale Group company specialized in the provision of IT services to all the group's companies, has launched a program for the adoption of Agile methodologies (Scaled Agile Framework - SAFe) in order to ensure a timely and high-quality response to business needs. In this regard, the company has opted for the implementation of Azure DevOps for the management of pipelines related to the application development process.

Reale ITES has selected Hogwarts to support it in the definition of methodological guidelines, in the creation of usage templates and in the implementation of pipelines. Hogwart consultants collaborated with the Reale ITES staff responsible for defining the standards for the drafting of the guidelines and, subsequently, with the various application areas, both internal and external, for the implementation of the development processes. The pipelines, made using Yaml scripts, have integrated all the toolchain components indicated in the methodological diagrams shared in the workgroups, including boards, code and artifact repositories, test tools, code quality control and application monitoring products.

Bennet

Bennet selected Hogwart as its partner to implement an Enterprise Service Management (ESM) solution, replacing its previous Help Desk system, with the goal of improving the efficiency and effectiveness of IT service management and integrating with third-party vendor systems to enhance service quality and control. Hogwart managed the project through all its phases: analysis and configuration of the IT Service Catalog, activation of Service Request, Change, and Incident Management processes, and IT Asset Management fully integrated with IT processes. Integration with third-party vendor systems was achieved through the development of an application layer that enables ticket creation in vendor systems directly from the ESM suite, along with the automatic retrieval of status updates, comments, and attachments. Within the ESM suite, performance monitoring reports for vendors were implemented, aligned with contractually defined SLAs and OLAs. In later stages, specific procedures were added for managing internal IT assets and vendor-managed assets at store locations, along with the design and deployment of an administrative process to support employee onboarding.

REALE MUTUA ASSICURAZIONI (REALE ITES GEIE) - IT Service Management

Reale Mutua initially engaged Hogwart with the aim of documenting a complete IT Service Catalogue and redesigning the Configuration Management Database to capture business services and their specific dependencies on the IT infrastructure. Following a thorough software selection process, Reale Mutua chose NetIQ Operations Center (NOC) as the solution to model, manage, and monitor the performance of business services, entrusting Hogwart with the implementation of the project based on its specific expertise in service management and its significant project experience with the NOC solution.

EUROP ASSISTANCE GROUP - IT Service Management

Europ Assistance chose Hogwart to implement the Business Service Management solution (using NetIQ Operation Center) with the goal of modeling its Business and IT services and effectively monitoring the service levels guaranteed to both internal and external customers.
The result? Better performance, increased system robustness, and more effective responses for customers.

SOLE 24ORE - IT Service Management

Il Sole 24 Ore chose Hogwart to design, implement, and integrate the new "Service Desk" solution (Novell Service Desk – NSD) into its existing application environment (SAP). Hogwart managed the analysis of IT processes (and their configuration within Novell Service Desk), as well as the development of integration interfaces with SAP (Purchasing module) and Networking Inventory tools. Through targeted training sessions, Hogwart ensured that the Sole 24 Ore’s IT staff could independently manage the solution afterward.

INTESASANPAOLO - IT Service management

Intesa Sanpaolo selected the NetIQ Operation Center (NOC) solution, proposed by Hogwart, to build a platform capable of aggregating data from various monitoring systems, feeding the "Critical IT Services Model" and ensuring the immediate detection of any hardware or application failure impact. Leveraging its expertise in service management, Hogwart delivered a tailored solution designed to model and monitor a complex infrastructure aligned with the client’s specific needs.

REALE MUTUA ASSICURAZIONI con IKANALM

Reale ITES selected IKAN ALM, proposed by Hogwart, as the single Change Management tool for all its applications, regardless of the deployment platform.
Over the course of approximately one year, Hogwart implemented both standard and custom processes across more than 50 applications and migrated all components from mainframe to distributed environments—over 100,000 objects in total—providing the company with a simplified structure that reduces costs and enhances flexibility.